Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Glenrothes | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Glenrothes is a GPhC registered online pharmacy weight loss clinic serving patients in Glenrothes and across the UK. As a data controller, we are responsible for the personal information you provide to us. Our GPhC registration number is 9012511.

Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, and contact information
Health information: Medical history, current medications, weight, BMI, and relevant health conditions
Payment information: Billing details processed securely through our payment provider
Communication data: Emails, messages, or enquiries you send to us
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide appropriate clinical advice
To process and dispense prescriptions safely, with pharmacist approval required before any order is fulfilled
To arrange delivery of your medication, which typically takes 1 working day once approved by our pharmacist
To maintain accurate clinical records as required by pharmacy regulations
To communicate with you regarding your orders, consultations, and any follow-up care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and the provision of healthcare. For special category health data, we rely on the explicit consent you provide and the substantial public interest basis related to healthcare provision.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use essential cookies necessary for the website to function, as well as analytical cookies to monitor website performance. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Third Party Sharing

We do not sell your personal data to any third parties. We may share your information only in the following circumstances:

Healthcare providers: Where clinically necessary, we may share relevant health information with other healthcare professionals involved in your care
Delivery partners: We share your name and delivery address with our courier services solely for the purpose of fulfilling your order
Payment processors: Secure payment providers handle billing data on our behalf and are bound by strict data protection agreements
Regulatory bodies: We may be required to disclose information to the GPhC, NHS, or other regulatory authorities to fulfil our legal obligations
IT service providers: Trusted technology partners who support our website and clinical systems, all operating under data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment and transactional data is retained only as long as legally required.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted servers located within the UK or EEA.

Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, request deletion of your data where appropriate, object to or restrict certain processing, and request that your data be transferred to another provider. To exercise any of these rights, please contact us directly using the details below. We aim to respond to all data-related enquiries within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Glenrothes
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours. This policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated clearly on our website.